FAQs
Car Instructions
Please clean your permanent jewelry regularly to maintain the shine. You can do so by using a soft bristle toothbrush and dawn dish soap. This helps clean any dirt or body oils that can get trapped between the chain links. For Sterling Silver, you can use toothpaste on the piece or purchase a Sterling Silver polishing cloth
What if it breaks?
GOLD FILLED/STERLING SILVER Accidents happen! If your chain breaks, the first repair is covered at no charge. For any subsequent incidents, a re-welding fee of $15 will apply. Please ensure you have the original chain with you; otherwise, a new chain must be purchased. We do not cover lost or damaged pieces.
Can you resize my piece?
Yes! If the piece becomes too small or too large, please book a free “Repair/Resizing ” appointment. We will resize it for free within the 30 days or charge a $15 resizing fee outside of the 30 days. However, if you decide to purchase an additional new permanent piece the day of your appointment, we will resize the previous chain for free.
You will not have any issues with the TSA. Our pieces are made with Jeweler's Brass as the base metal which is not a magnetic metal and will not sound off any security alarms.
Is it TSA safe?
What if I need an MRI or surgery?
If you need an MRI or surgery, simply cut the permanent piece at the jumpring used to attach it. Make sure you hold onto the chain and we can re-weld it on for you after.